How may I pay for my order?
If you live in the UK you may pay by cheque or Visa/MasterCard. Overseas customers may use either Visa/MasterCard or pay by Bankers Draft in UK pounds.

Do you have secure online ordering facilities?
Not yet but we are working on it! That said, where possible we do actually like to talk with our customers.

How long will it take you to process my order?
No more than 24 hours and often the same day as we receive it.

How do you send prints?
In a strong cardboard tube and we GUARANTEE your order will arrive in perfect condition.

Can you deliver my order to my work address?
All UK orders are sent by First Class Recorded Delivery. Overseas orders are sent by International Recorded Delivery, which requires the shipment to be signed for on receipt.

How long will it take for my order to arrive?
UK orders should arrive the day after posting. Overseas orders normally take no more than seven days to reach anywhere in the world.

Is shipping an order overseas a problem for you?
Not in the slightest – we do it virtually every day.

Could you ship a print for me directly to a friend or loved one as a present? Perhaps even enclose a card for/from me?
Absolutely. Just let us know what you would like done and we will do our best to make you both happy!

Do you frame prints?
Due to the fragility of a framed print we regret we are unable to offer this service.

Depending on the time of year and your locality, most framers would be able to frame your print(s) within seven days. Much will depend on your personal choice of mountboard and frame but a typical 28” x 20” print might cost anywhere from £50 - £150 to have framed.

Can I/we commission an original painting?
If you are thinking you might like to commission a painting please call us for a no-obligation chat. Depending on the current commitments of your chosen artist please allow 3-9 months for a painting to be completed.

You may find the following information of help when selecting the print(s) of your choice. If you have any questions, please feel free to call or email us.

LIMITED EDITION PRINTS
A predetermined number of prints published from an original piece of art. The printing plates are subsequently destroyed to avoid further reproduction. The quantity of prints published can vary from edition to edition and publisher to publisher. Typically, an edition will be 850, or less. The fewer there are the rarer the print. Each print is individually numbered. e.g. 15/850

The signature.
Every limited edition print bears the unique signature of the artist. This signature is the artist’s seal of approval that the print is a faithful and accurate reproduction of his original painting. Over the years collectors have demonstrated their enthusiasm for prints countersigned by pilots and/or crew members. Wherever possible we try to accommodate this preference, but sometimes it is either impractical or prohibitively expensive. e.g. when the relevant people live overseas.

Remarque
This is a small original drawing or sketch made by the artist usually in the lower margin of the print. Generally, an artist would not Remarque more than 50 prints in an edition, each one of which attracts a premium price because of its uniqueness. i.e. no two drawings will ever be exactly the same. Remarqued prints tend to be the most valuable and prized of any edition.

Artist Proofs
These are published in addition to the main edition and signed as Artist Proof or A/P. Traditionally these prints are reserved for the artist’s personal use, and usually do not exceed more than 10% of any one edition. Nowadays, most publishers and artists make this allocation available to collectors at a slight premium.

Open edition prints
A print edition of an unrestricted quantity usually unsigned by either the artist or pilot and crew. Due to their unlimited nature and subsequent cost savings, these prints are often much cheaper to buy.

Paper quality
We use 300-gram (350 gram since June 2003) acid free paper of the finest quality (in accordance with ISO 9706), manufactured using Elemental Chlorine Free Pulps and vegetable based lightfast inks not less than BW7 on the lightfast scale Printing process. We use four-colour Offset Lithography, the most widely used form of printing today.

Secondary Market
Once an edition has sold out, the prints normally begin to attract a higher value, based on how quickly the edition sold out and the present demand for the print in question. Collectors will sometimes offer such prints for sale through an advertisement at a price they feel the print is now worth; this is known as the ‘Secondary Market’. It is always worth giving the artist’s publisher a call to see if they might know where you can find a specific print.

Sold Out
When used by SWA Fine Art Publishers it indicates we have sold out of that particular print. It is possible though that one of our retailers or distributors may still have a copy in stock and we will always be happy to put you in touch with the one nearest you.

Framing / Mounting
We recommend that prints are “Conservation Mounted.” This will help preserve the life as well as the value of your limited edition print. If you take your print to a framer be sure to take your time over the selection of both the mount and frame, keeping in mind the décor of the room where you propose to hang the picture.

We do hope these questions and answers have been helpful. If there is anything else you would like to know please contact us either by telephone 01225 444929 or
E-mail.